Powerful and Cooperative
Armin is an open minded, reliable and powerful person. His cooperative attitude and good cheer were important and appreciated. Improving layout at dealerships as well as the customer orientation with his professional knowledge, Armin creates fast, logical applicable solutions. After short time we had results because of his pragmatical way solving problems, see things at an different angel of view and work out quick- win solutions.
Reached + 30% Profit in Service
...There is always a way in your book and it has been refreshing to work with such a happy, enthusiastic, knowledgeable person. ... an Ambassador for BMW, promoting best practice and process improvements all across the Motorrad dealers of the World...
PLUS 5 % Gross Margin in the service area
...His understanding of our business and his subsequent report was invaluable in keeping our aims focused, and as reference… I can only say that a lot of companies would benefit from input like this to streamline their staff and be more efficient.
B.Meyers, South Africa, BMW Motorrad flagship-dealer.
Bruce Cahrman, Dean Buck: BMW UK
+ 20% Parts Sales
I think I can group your support into the following topics; Service Organisation, Technical, Sales & Cross Selling..... ...Honestly I can say that you did a great job on advicing about service organisation.
O. Üstem, Borusan oto, Turkey
Heiner Faust: BMW Motorrad
Aftersales boost in 10 days
...Mr Kraemer Job was highly appreciated by dealer´s staff and by our (Manufacturer) Portugal´s Aftersales Specialist. His advise will be useful for the NSC to be implemented in other Portugese dealers and we widh to have him back here for further assignments.
Javier de Julio, BMW Portugal
Dealer profitability
I can confirmed that the experience that you have with Motorcycles will help all the dealers in the markets and this is very important to achive the highest dealer profitability and the best customer satisfaction. Additionally you are a very good Motorcycle rider!! My best regards and see you soon in Mexico!
Alejandro Echeagaray, BMW Motorad Manager, Mexico.
Customer satisfaction
Pensamos en definitiva que la visita y el consecuente trabajo de Armin en nuestro taller fue sumamente valioso, aprendimos mucho de él, y esto se refleja en la satisfación de nuestro clientes, y de nuestro personal técnico de motocicletas.
P.Alvarez Barba, BMW y Porsche Impoter, Ecuador.
