International BMW Motorrad References from Dealerships, Importers and Subsidiaries

Please feel free to ask for more detailes refernces

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Armin Kraemer Consulting

Armin is an open minded, reliable and powerful person. His cooperative attitude and good cheer were important and appreciated. Improving layout at dealerships as well as the customer orientation with his professional knowledge, Armin creates fast, logical applicable solutions.


After short time we had results because of his pragmatical way solving problems, see things at an different angel of view and work out quick-

win solutions.


Heiner Faust, BMW Motorrad


Powerful and cooperative

...His understanding of our business and his subsequent report was invaluable in keeping our aims   focused, and as reference… I can only say that a lot of companies would benefit from input like this to   streamline their staff and be more efficient.  

PLUS 5 % Gross Margin 


in the service area

B.Meyers, South Africa, BMW Motorrad flagship-dealer.


......There is always a way in your book and it has been refreshing to work with such a happy, enthusiastic, knowledgeable person.

....... an Ambassador for BMW, promoting best practice and process improvements all across the Motorrad dealers of the World..........

B. Charman, BMW Great Britain.

Reached + 30% Profit in Service

I can confirmed that the experience  that you have with MC«s will help all  the dealers in the markets and this is very important to achive the highest dealer profitability and the best customer satisfaction. Additionally you are a very good Motorcycle rider!! My best regards and see you soon in Mexico!

Dealer profitability

Alejandro Echeagaray, BMW Motorad Manager, Mexico.


I think I can group your support into the following topics; Service Organisation, Technical, Sales & Cross Selling.....

...Honestly I can say that you did a great job on advicing about service organisation.

+ 20% Parts Sales

O. Üstem, Borusan oto, Turkey

I can confirmed that the experience  that you have with MC«s will help all  the dealers in the markets and this is very important to achive the highest dealer profitability and the best customer satisfaction. Additionally you are a very good Motorcycle rider!! My best regards and see you soon in Mexico!

Dealer profitability

Alejandro Echeagaray, BMW Motorad Manager, Mexico.

Improve working procedures

.....I know that this might sound a little hard   to someone, but in order to be

better, I think that a motorcycle    manufacturer should have someone like  Armin working with every  dealer at least for   a month or two to improve their working procedures, I

think that every case has its own problems and at least up to today not

everything can be covered in books.

Dean Buck,


Park Lane& Battersea, Great Britain.

Aftersales boost in 10 days

.....Mr. Kraemer´s job was highly appreciated by dealer´s staff and by our Manufacturer, (BMW) Portugal´s Afer Sales Specialsit. His advises will be useful for the NSC to be implemented in other Portugese deaklers and we wish to have him back here for further assignments.

Julio de Javier, BMW Portugal

Customer satisfaction


...Pensamos en definitiva que la visita y el consequente trabajo de Armin en nuestro taller fue sumamente valioso, aprendimos mucho de él, y esto se refelja en la satisfación de nuestro clientes, y de nuestro personal técnico de msotocicletas.

P. Alavarez Barba, BMW and Porsche Importer Ecuador

Technical Support / Aftersales Business Support / Morale Boost

Excellent Cutomer realtion for KSA customers.

.....In closure I would like to once again thank you for your efforts and look

forward for you spending time with us again in the near future.


Abdulrahman Almutlak,  Tristar Motorcycles, BMW & KTM, 


Kingdom of Saudi Arabia


KSA Customer Perception

References are Softskills


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