Armin is an open minded, reliable and powerful person. His cooperative attitude and good cheer were important and appreciated. Improving layout at dealerships as well as the customer orientation with his professional knowledge, Armin creates fast, logical applicable solutions.
After short time we had results because of his pragmatical way solving problems, see things at an different angel of view and work out quick-
Heiner Faust, BMW Motorrad
Powerful and cooperative
......There is always a way in your book and it has been refreshing to work with such a happy, enthusiastic, knowledgeable person.
....... an Ambassador for BMW, promoting best practice and process improvements all across the Motorrad dealers of the World..........
B. Charman, BMW Great Britain.
Reached + 30% Profit in Service
...His understanding of our business and his subsequent report was invaluable in keeping our aims focused, and as reference… I can only say that a lot of companies would benefit from input like this to streamline their staff and be more efficient.
PLUS 5 % Gross Margin
in the service area
B.Meyers, South Africa, BMW Motorrad flagship-dealer.
I think I can group your support into the following topics; Service Organisation, Technical, Sales & Cross Selling.....
...Honestly I can say that you did a great job on advicing about service organisation.
+ 20% Parts Sales
O. Üstem, Borusan oto, Turkey
Aftersales boost in 10 days
I can confirmed that the experience that you have with MC«s will help all the dealers in the markets and this is very important to achive the highest dealer profitability and the best customer satisfaction. Additionally you are a very good Motorcycle rider!! My best regards and see you soon in Mexico!
Alejandro Echeagaray, BMW Motorad Manager, Mexico.
Sample Dealer for the country
....Overall we found the results of Armin’s visit worthwhile, at times it was a little difficult to get things moving however at the end of the day a kind of motivation was achieved with the staff because of Armin’s intense efforts and enthusiasm for his job.
Steve Adcock, Chris Bussenschutt,
Improve working procedures
.....I know that this might sound a little hard to someone, but in order to be
better, I think that a motorcycle manufacturer should have someone like Armin working with every dealer at least for a month or two to improve their working procedures, I
think that every case has its own problems and at least up to today not
everything can be covered in books.
Park Lane& Battersea, Great Britain.
Assignments and success in....
Kingdom of Saudi Arabia
Not everything can be covered in books
Technical Support / Aftersales Business Support / Morale Boost
Excellent Cutomer realtion for KSA customers.
.....In closure I would like to once again thank you for your efforts and look
forward for you spending time with us again in the near future.
Abdulrahman Almutlak, Tristar Motorcycles, BMW & KTM,
Kingdom of Saudi Arabia
KSA Customer Perception